Instructor Paul Votto welcomes you to the Online Resident Housing Manager Property Assessment Course. National Center for Housing Management President, Glenn Stevens, chimes in to welcome you to the course.

This lesson will give you a general overview of the process of acquiring a RHM Certification through NCHM, specifically the Property Assessment.

This lesson provides the student with an overview on the responsibilities and ethics demand from a Registered Housing Manager.

The instructor provides a quick refresher on the NCHM Housing Management Performance Monitoring Model that has been revised for 2014.

This lesson will review the Four Quadrant Model.

We'll take you through how to select the right property, and review the Property Profile form.

In your first step in analyzing your property using NCHM's Housing Management Performance Monitoring Model, we'll be looking at occupancy. Topics will include Lost Actual Income, Tenant Accounts Receivable, Turnaround Time, and Vacancy Loss.

In your second step in analyzing your property using NCHM's Housing Management Performance Monitoring Model, we'll be looking at community management. Topics will include turnover rate, resident rating, and lease compliance. Also, the NCHM online resident survey will be offered and explained.

In the third step in analyzing your property using NCHM's Housing Management Performance Monitoring Model, we'll be looking at maintenance. Topics will include Work Order Systems, Work Classification, and Sources of Work Orders.

In this lesson, we'll be performing a financial analysis of your chosen property. Topics will include Gross Potential Rent, Subsidy Payments, Vacancy Loss, Actual Collections, Operating Expenses, Net Operating Income, and Cash Flow.

In this lesson, we'll be looking at your selected property from a Federal Compliance point of view.

The final step of the Online RHM Certification Process is to submit your completed RHM Property Assessment via PDF Upload or standard mail.